About "Block Time"

The Block Of Time is a cost effective plan with which you can take care of all of your personal computing, networking and Internet design needs. The Block Of Time that can be used for any of the services provided by Darron Networking. It covers everything from planning and installation, to on-going support and Internet design work. It is a simple and flexible approach to obtaining professional computer services, no matter what you might need.

How might you use your Block Of Time Contract?

* Get your computers fixed on site
* Installation and configuration of software
* Training in a specific application
* Telephone Support
* Off site repair of your equipment
* Software or hardware upgrades
* Network Troubleshooting
* Web Design
* Server/Workstation Support

Advantages

Unlike typical support contracts, the Block Of Time can be applied toward a wide variety of services over an unspecified period of time. There is no "use it or lose it" deadline, nor are they any terms that limit its use to certain types of services or products. All of the services provided by Darron Networking can be billed against the Block Of Time. If more time is needed than was initially contracted for, an additional Block Of Time can be purchased at the same discounted rate.

Time is accurately tracked for each use of the Block Of Time, and you receive a statement for each support activity, indicating the type of service performed, the amount of time used, and the time remaining under the current contract.

Cost

We have a single standard hourly rate for computer work. A Block Of Time is sold in 10-hour increments. You get a 20% discount off of the hourly rate if you buy one or more blocks. This lowers the hourly rate and gives you a savings of up to $15.00 per hour.

Hours bought on the Block Of Time plan also be used to cover URGENT (4-hour response time) or mission-critical EMERGENCY (2-hour response time) support calls, along with Standard non-critical calls. Hours will be deducted from the Block Of Time in relation to the response-time requested: Urgent responses are billed at time-and-a-half rates; Emergency responses are billed at double-time. Customers are not charged at the higher rate if the response-time is quicker than requested. The table below summarizes the Customer Support

Agreement Hourly Rate Structure.

Response Level

Maximum Response Time

Hourly Billing Ratio

Standard

Regular scheduled appointment

1:1
(1 hour deducted per hour used)

Urgent

Within 4 business hours

1.5:1
(1.5 hours deducted per hour used)

Emergency

Within 2 business hours

2:1
(2 hours deducted per hour used)

Hourly rates pricing applies to normal business hours, Monday-Friday, 8:00 AM- 5:00 PM. Activities before 8:00 AM and after 5:00 PM, weekdays, will be billed at 1.5 hours per worked. Work performed on Saturday will at double time, work performed on Sunday & Holidays will be billed at triple time. Each on-site service call will be assessed 0.5 hours of standard rate for trip charge.

There are no extra charges for telephone support, web page design or hardware work done at our shop.

For pricing and more information, please contact us today at 1.800.314.9493 or by e-mail at sales@tricomsys.com